PHOENIX, AZ – Phoenix International Airport said that it is estimated that around 7 million people in the United States who suffer from dementia will travel to different destinations in the country during the summer season, so the air terminal reported that it will conduct special training.
With the aim of providing a better customer experience, the airport adopted in 2021 an initiative adapted to people with dementia that added special programming for those traveling with this disorder.
In addition, Phoenix Sky Harbor International Airport’s Customer Care team will host a two-hour workshop in July to help passengers with dementia and their caregivers plan and learn how to navigate a busy airport.
This workshop will bring together airport, airline and TSA representatives to share information and tips and answer questions from family members of people with dementia and caregivers.
“Feeling overwhelmed and not knowing what resources are available to help from curbside, through the airport and all the way to the reserved seat on the plane can make it easy to see how many view traveling as a stressful and frightening situation,” said PHX Customer Service Superintendent Misty Cisneros-Contreras.
She said being prepared can make the experience less intimidating for both caregivers and their loved ones.
The dementia-friendly air travel workshop will be held on Wednesday, July 12, from 10:00 am to 12:00 pm. Those interested in more information or attending the training can email skyharbor@phoenix.gov.
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