The U.S. Fixed Ops Market: Key Trends

GlobalAutoIndustry.com’s latest Audio Interview “The U.S. Fixed Ops Market: Key Trends” with Ron Hesse features Ted Ings. Ted is the founder of the Fixed Ops Roundtable, a platform he built from the ground up by combining more than four decades of dealership and consulting experience into a focused, peer-driven forum for service, parts, and operations leaders. What began as a virtual conference has evolved into a year-round media and networking hub, connecting thousands of industry professionals. Particularly during the pandemic, his model accelerated, positioning fixed operations at the center of dealership profitability and industry dialogue.

In the 21-minute Audio Interview, Mr. Ings discusses these questions:

• What trends are you seeing in nationwide dealer conversations?
• What are the major operational shifts dealers will face in 2026?
• How is technology reshaping the customer experience in fixed operations?
• What defines a high-performing service department today?
• What can dealers do about the technician shortage?
• What are some quick wins that dealers can implement today?

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